SpringHill Suites Dallas DFW Airport North/Grapevine

We booked this hotel because it was close to the airport, on budget, with a free breakfast. It's not a luxury hotel, so you get what you pay for. I did NOT read the fine print until later, so I didn't realize they had a free shuttle service to and from the airport - that was a huge relief. When our shuttle driver picked us up, she told us that they offer a free shuttle service anywhere within a 5-mile radius of the hotel, and encouraged us to use it. That was a game-changer! Not only did we save money by not using any rideshare services, but it also allowed us to do things we might not have otherwise done, like explore historic downtown Grapevine. We even used it to go to the Grapevine Mills Mall, which we normally would have walked to, because it was 100 degrees outside. The customer service experience was excellent. We spoke most often with Elliott, who was exceptional, but truly everyone was kind, friendly, and helpful.

Breakfast was very good. There were a range of both cold and hot foods, and they were tasty. The suite was well appointed and comfortable; the bed and pillows were great. Lighting was good in both rooms and the bathroom. There were several fast food and chain restaurants within walking distance.

The staff was dealing with a major systems failure that had effected the entire country. They were so kind, patient, accommodating because check-in was very difficult due to no systems. Breakfast was delicious. Location was a plus! It was very quiet and clean.

Breakfast was good, just a little crowded seeing that the hotel was quite fully booked. The room was very nice and clean and the location was superb.

Breakfast included between 6am-9am however I did not have the opportunity to try it. Room/corridor/elevator and lobby were all very clean. Staff were extremely helpful as well as friendly. Beds were comfortable as well. I stayed in the two double bed suites and they were extremely comfortable. Having a 24 hour minibus to transport you directly to the airport was also very convenient.